Missing Item in Popsugar Must Have

My October POPSUGAR MUST HAVE, a life style monthly subscription box at $39.99/month, was missing the butter LONDON WINK eye pencil.  I wrote Popsugar, and they responded the next day with a message that they are experimenting unusually high traffic and will be delayed in providing a real response.  I sure hope it is not because other people are missing items in their box as well.  I will use this post as a tally and provide updates on POPSUGAR's customer service.